Guarantee Policy

At Alpha Academy, we are committed to providing high-quality online courses that meet the needs and expectations of our students. We stand behind the quality of our content and strive for your satisfaction with every course you enroll in. Our guarantee policy is designed to ensure that you can enroll in our courses with confidence. Please review the following guarantee policy:

1. Satisfaction Guarantee:

  • We are confident in the quality of our courses and want you to be satisfied with your learning experience. If you are not satisfied with a course you have enrolled in, you may request a refund within 30 days from the date of enrollment.

2. Refund Process:

  • To request a refund under our satisfaction guarantee, please contact our support team at support@alphaprocourses.com within the specified refund period.

  • Refunds will be issued to the original payment method used for the enrollment. Please allow 30 business days for the refund to be processed and reflected in your account.

3. Eligibility Criteria:

  • To be eligible for a refund under our satisfaction guarantee, you must provide a valid reason for your dissatisfaction with the course.

  • Refunds may be subject to additional conditions, such as demonstrating that you have engaged with the course content and completed any required assignments or assessments.

4. Course Improvement Feedback:

  • Your feedback is valuable to us and helps us improve the quality of our courses. If you request a refund under our satisfaction guarantee, we may ask for feedback to understand how we can enhance the course content or delivery for future students.

5. Exceptions:

  • Our satisfaction guarantee does not apply to courses that have been completed or accessed beyond a certain point, as indicated by course progress tracking features.

  • Certain courses may be designated as non-refundable due to licensing restrictions, third-party content agreements, or other reasons. Please review the course description and terms carefully before enrolling.

6. Contact Us:

  • If you have any questions or concerns about our guarantee policy or need assistance with requesting a refund, please contact our support team at support@alphaprocourses.com. We're here to help!

Note: Alpha Academy reserves the right to update or modify this guarantee policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.