At Alpha Academy, we strive to ensure your satisfaction with every online course you enroll in. We understand that circumstances may change, and you may need to request a refund for your purchase. Our refund policy outlines the terms and conditions regarding refunds for course enrollments. Please review the following refund policy:

1. Eligibility for Refunds:

• Refunds are available for course enrollments made directly through the Alpha Academy website or authorized sales channels.

• To be eligible for a refund, you must request the refund within 30 days from the date of purchase.

2. Valid Reasons for Refunds:

• Refunds may be granted for the following valid reasons:

  • Course content not meeting your expectations or requirements.

  • Technical issues preventing access to course materials.

  • Duplicate purchases or billing errors.

• Please note that refunds may not be granted for reasons unrelated to the course content or functionality, such as changes in personal circumstances or preferences.

3. Refund Process:

• To request a refund, please contact our support team at support@alphaprocourses.com and provide the following information:

  • Your full name.

  • Order number or transaction ID.

  • Reason for requesting the refund.

• Refunds will be issued to the original payment method used for the purchase. Please allow 30 business days for the refund to be processed and reflected in your account.

4. Non-Refundable Items:

• Certain items may be designated as non-refundable, such as:

  • Courses that have been completed or accessed beyond a certain point, as indicated by course progress tracking features.

  • Courses purchased during promotional or discounted periods, unless explicitly stated otherwise.

• Please review the course description and terms carefully before enrolling.

5. Dispute Resolution:

• If you encounter any issues or disputes regarding refunds, please contact our support team to discuss the matter further. We are committed to resolving disputes amicably and ensuring your satisfaction to the best of our abilities.

6. Contact Us:

• If you have any questions or concerns about our refund policy or need assistance with requesting a refund, please contact our support team at support@alphaprocourses.com. We're here to help!

Note: Alpha Academy reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.